Last week, Disney World’s official reopening date was announced, but with this big news came much confusion.

Since Disney World would have to operate with a limited capacity upon reopening, we were told a brand new reservation system would be implemented.

This meant temporarily suspending ticket sales and hotel reservations as well as canceling every existing FastPass, and every dining reservation Disney World had on its books. All Disney Dining Plans have also been canceled at this time.

All of this news was a lot to take in. In fact, it was so unbelievable, a lot of folks quickly went into their MyDisneyExpeience apps to see if in fact their reservations had been canceled, but they were even more confused when they saw all of their plans were still there!

Keep in mind — Disney World has thousands upon thousands of guest reservations to work through and it’s going to take some time to cancel them all. Just today, one of our team members received an email notifying her one of her dining reservations had been canceled.

The email states, “As a result of limited capacity, we have made the difficult decision to cancel existing dining reservations.” and that some dining and other experience bookings may be suspended up Disney World’s reopening such as character meals.

Character dining is not expected to resume when the parks reopen. Learn more here!

Guests will not be charged any cancelation fees and that all pay-in-advance experiences will be credited back within seven days of the reservation date.

Click here to see what Disney World is currently refunding! 

We expect many more of these emails will be sent out to guests notifying them of these cancelations. If you’re still seeking more clarity, click here to read our answers to the most important questions we’re getting from our readers right now!

Check out this work-around we discovered for making dining reservations at select Disney Springs restaurants!

Have you received one of these emails from Disney World yet? Let us know in the comments below!