Due to the global health crisis, a face mask is becoming an essential piece of clothing right up there with a Disney spirit jersey and a cute Loungefly backpack, especially when at Walt Disney World.

If you’re like us, you were SUPER excited when Disney released their character face masks a few months ago. After all, if you have to wear a face mask, it might as well have Baby Yoda on it. Well, it definitely took a little while for the shopDisney masks to ship, and when they did — some folks were a little disappointed.

So what’s the problem? Well…lots of guests who received their masks started to notice they run VERY small. A medium mask, which for most mask types would comfortably fit most adults, was almost painfully tight around one of our team member’s ears! And the small masks we received were WAY too small even for our six-year old mask tester (they’re basically infant masks).

Most of the masks listed on the shopDisney site have a rating between one and three stars out of five. Yikes. Complaints range with most of them focusing on sizing and comfort issues. So, if your shopDisney masks have arrived and are leaving you a little disappointed — here’s what you can do! 

Ask shopDisney for a Refund

First off, you can ask shopDisney for a refund. Now, keep in mind that returns processing is delayed with the current events, so this may take a while. Still, if you are REALLY unhappy with your masks, you can send them back.

According to the shopDisney return policy, they will gladly exchange, refund, or credit the purchase directly from shopDisney if returned within 30 days of the shipping date. Keep in mind though, returned items have to be NEW in the original, unopened packaging with tags and tickets attached. The policy states, “no returns or exchanges will be accepted if the merchandise has been used or worn.” 

So, if you tried your mask on and decided it wasn’t for you, you might have some problems returning it. Still, if you think that your masks will be accepted (maybe you ordered multiple packages and just tried on one), you can return them using the pre-addressed label attached to the packing slip in your shipment.

For any questions or concerns about returning your masks, you can reach out to shopDisney directly at (800) 328-0368 or via an email form. We’re REALLY hoping we can return these and get a larger size!

See If You Can Alter It

If refunds don’t work for you, see if you can make some alterations so that it hits the mark a little better. If the body of the mask is too small, sew (or ask a friend who can sew) to add on some extra coverage. Then you get to keep the fun design while still getting the fit you’re looking for!

If the elastics are the problem, there are a few solutions you can try. For one, you can try to extend the loops by attaching cloth or elastic to the existing loops to give them more size, or create a behind-the-head tie mask. There are also some products that can help with comfort issues!

You can pick up some ear hooks to help take the pressure off of your ears so that the weight of the mask sits against the back of your head or some ear protectors to give the mask a more cushioned feel.

Click here to buy some ear hooks for yourself!

Gift the Mask to Someone Else

So, if you can’t refund them, and no matter the alterations (maybe you are totally NOT a professional seamstress and don’t even want to bother!) that Baby Yoda mask is just NOT sitting comfortably on your face, think about gifting it to someone else! We all need masks right now, and everyone has their preferences. Maybe a too small mask is just right for one of your kids or a friend.

Wash your mask and ask around! You might make someone’s day and get the masks off your hands!

Do Some Research and Get a Better Mask

So, what to do when the shopDisney masks are out of your hands? It’s time to get a better mask! Figure out what kind of mask will suit YOU best. For instance, if ear pain is an issue, opt for a mask with elastic that goes around the head instead, or swing for a gaiter style mask if you don’t like the straps at all!

We’ve taken a SERIOUS look into what the best type of mask is to wear in a theme park all day. If you wanted these masks for your return to Disney, then you’ll want to take a look at how to find the best and most comfortable mask to wear ALL DAY! Even if your foray into shopDisney masks was a bust, you can still find a mask that’s cute AND comfortable if you look around!

Click here for ALL of our tips on which masks are the most comfortable in Disney World!

Did YOU get a Disney mask from shopDisney? What did you think? Tell us in the comments!