If you’ve ever been a Cast Member, perhaps spoken to a Cast Member, or even taken a backstage tour at Disney World, like the Keys to the Kingdom Tour, you may have heard about Disney’s four keys to a great guest experience — Safety, Courtesy, Show, and Efficiency.
Cinderella Castle
For decades, these keys have served as guiding principles behind Disney’s guest service.
But, according to WDW Magic, Disney has now announced that it plans to add a fifth key to the set — Inclusion.
Cast Member at Pizzerizzo
WDW Magic reports that this new key “represents the company’s commitment to cultural transformation.” Once this key is officially added, it will become a part of all Cast Members’ lives every day in their work for Disney.
Pinocchio Village Haus Cast Member
The keys are currently set in a hierarchy — meaning that Disney considered Safety to be most important, followed by Courtesy, then Show, and, lastly, Efficiency. WDW Magic notes that the position of this new key in the hierarchy has not yet been determined.
EPCOT Cast Members Line Up to Welcome Guests Home
We will definitely share updates with you as we learn more about this new key and its place among the existing guiding principles. Be sure to come back for all the latest Disney news!
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The post NEWS: Disney Adds ‘Inclusion’ as a Fifth Key to Its Guest Services Model first appeared on the disney food blog.