If you purchased Genie+ on its debut day of December 8 at Disneyland Resort, you may want to check your email.

Disney is sending out apology emails to anyone who purchased Genie+ on its rollout day. On its first day, the Disneyland app couldn’t handle the traffic and all guests suffered from the technical issues. Many guests spent their day in Guest Relations lines instead of riding attractions with their Genie+ purchase like they were expecting.

The email reads as follows:

“Dear Disney Guest,

We apologize for the technology challenges you may have experienced with your Disney Genie+ purchase during your visit on Wednesday, December 8, 2021. We are working to provide recovery, and if you have not yet received assistance, please contact us at [email protected].

We appreciate your understanding and hope that in the future you will experience the benefits of Disney Genie+ service.

Thank you,

Disneyland Resort

Guest Correspondence”

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