Disney is not exempt from technology glitches from time to time.
We’ve seen the My Disney Experience have problems, Genie+ malfunction, and more across Disney’s apps and services over the years. Now, it appears fans are having a bit of trouble with the Disney+ app this morning. Since price increases have hit the platform today, there could be more traffic than usual on the app, causing a bit of trouble. If you do experience an error code, here’s what to do.
Error Code 1026
If you attempt to launch the Disney+ app on your smart TV and see the following message, there are a few things you can try.
To troubleshoot:
- Turn off your smart TV; turn it back on and then try relaunching the Disney+ app
- Check your internet connection
- If you are having trouble logging in to Disney+, head to the “Login issues” page on the Disney+ website
- Try deleting and reinstalling the Disney+ app for your smart TV
Error Code 42
Alternatively, if you try to launch the Disney+ app and get the following message, it could be due to an internet or network issue. You may be experiencing an unstable or slow internet connection or a weak Wi-Fi signal.
To troubleshoot:
- Make sure you are on a supported device or accessing DisneyPlus.com on a computer with a supported configuration
- Check your internet connection* and Wi-Fi signal
- Power cycle (power down and restart) your router and modem
- Relaunch the Disney+ app or refresh the site and try playing the video again in a few minutes
Error Code 83
Lastly, you might experience the following message when attempting to play a video:
This is usually due to a compatibility issue or connection error. You might be trying to watch the video on an unsupported device or could have a slow internet connection. To troubleshoot:
- Launch the Disney+ app on a supported device or access DisneyPlus.com on a computer with a supported configuration
- Check your internet connection
- Relaunch the Disney+ app or refresh the site and try playing the video again in a few minutes
- Power down or restart your device, and then try relaunching the Disney+ app
- If you are having trouble logging in to Disney+, head to the “Login issues” page on the Disney+ website
Hopefully, Disney+ will sort out its technological glitches soon! In the meantime, stay tuned to DFB for more Disney news!
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Have you seen issues with Disney+ today? Let us know in the comments below!
The post NEWS: Technical Problems Are Plaguing Subscribers After Price Increases Hit Disney+ first appeared on the disney food blog.