Have you ever needed to talk to a Cast Member, only to be met with a long wait time? While we definitely find ourselves jamming out to the Disney music for at least a little bit and having our own personal concert while on hold, it can get boring and frustrating waiting on hold for a long time.
This could be a game changer for calling Disney!
Wouldn’t it be awesome if your phone could wait on hold for you, and you could just be notified when it was your turn? Well, we have some great news! A NEW feature was just added to iOS 26 that includes a feature called “Hold Assist.” Now your phone can do the waiting, and you can spend time doing other things — like researching which dining reservations you want to make!
What exactly is Hold Assist, and how do you use it? Essentially, your phone will monitor the call and mute all the audio associated with the call. Once you are directed to a person, your phone will notify you, and you will pick up the call again. You will still need to keep your phone close by, so you can get the notification, but you won’t have to listen to the same loop of audio and recordings while you wait for a representative.
©Apple
To use the feature: when you are on hold, click on the “More” button at the bottom of the screen, and then select “Hold Assist.” You will also be prompted with a pop-up notification without clicking on more after you have been on hold for a bit. You will receive an on-screen notification that your phone is holding the call. You will be able to see what is being said in the call (like “all Cast Members are currently assisting other guests”), and then you will be notified when your call is answered by a Cast Member.
©Apple
We have a feeling this will make waiting a long time SO much easier! We truly appreciate all that the Cast Members do, and we are more than willing to wait to speak with one. But we think this new feature will be a game-changer!
Stay tuned to DFB for all your Disney tips, tricks, and news!
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The post Calling Disney Just Got 10x BETTER Thanks to This iPhone Update first appeared on the disney food blog.
