Disney Cruise Line Contact Center has announced that a new auto call-back option will launch in late August. This will help cut down on the time guests spend waiting in the queue during busy periods.

New Disney Cruise Line Auto-Call Option

Beginning Monday, August 31, the call center will introduce a new auto-callback option during periods of extended wait times. When wait times reach a certain limit, the system will automatically offer the caller an option to receive a callback.

The system will hold the caller’s place in line, and the caller will receive a callback when they are next in line. This aims to reduce time spent on hold.

This feature will launch the same day as the early booking window for Fall 2027 and Spring 2028 sailings, some of which include a stop in New York City.

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