The Merchandise Mobile Checkout function in the My Disney Experience (MDE) app is experiencing technical difficulties at Walt Disney World.

Merchandise Mobile Checkout

Upon opening the MDE app today, October 27, a notification pops up on the home screen that reads:

Pardon the Inconvenience

Merchandise Mobile Checkout is currently unavailable. We’re actively working to resolve this issue. We apologize for any inconvenience.

Our reporter, who is currently at Disney’s Hollywood Studios, did not receive the pop-up notification at all. He was able to select the store he wanted to use the function for and begin scanning.

When he attempted to scan several items in the store, a “Something Went Wrong Please try again.” error popped up at the bottom of the screen.

It’s clear that guests are not currently able to use the Merchandise Mobile Checkout; however, it appears guests in the park are able to get a little farther along in the process than others.

Have you tried using Merchandise Mobile Checkout today? What was your experience? Let us know on social media.

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