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RUMOR: Disney Switching to Controversial Third-Party Disability Access Service

RUMOR: Disney Switching to Controversial Third-Party Disability Access Service

Rumors suggest that Disney will switch to a third-party company for their Disability Access Service (DAS) sometime soon.

Disney’s Disability Access Service

The exterior of EPCOT Guest Relations. Here, guests can speak to a Cast Member to obtain or renew their Disability Access pass.

WDWNT’s source indicated the switch could be as soon as two weeks from now, but nothing has been announced or confirmed, and plans are always subject to change.

The service may be similar or even the same as the IBCCES (International Board of Credentialing and Continuing Education Standards) Attractions Assistance Pass that Universal switched to last year.

With IBCCES, guests must sign up before their visit and upload documentation such as a doctor’s note. Their information and documents will be reviewed. If IBCCES then pre-qualifies a guest for an accessibility card, Universal then contacts them about accommodations they may need.

Pre-qualifying does not guarantee an Attractions Assistance Pass. Universal has final approval and gives the guest a case number to take to guest services on their visit. Guests must show their digital accessibility card in the app (screenshots and printouts are not accepted) and Universal gives them their Attractions Assistance Pass. The pass is good for a year, but guests must pick up a new card every two weeks.

Disney’s current Disability Access Service at Walt Disney World and Disneyland Resort is good for 90 days. Guests can pre-register as soon as 30 days in advance of their visit but no less than 2 days before arrival with a live virtual chat. Or they can register in person during their trip at a guest relations location.

A Cast Member will ask about what accommodations the guest needs and determine if DAS is right for them. DAS allows guests to request a return time to an attraction and then enter the attraction through the Lightning Lane queue. Guests can get unlimited DAS return times in a day but may only hold one at a time.

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The post RUMOR: Disney Switching to Controversial Third-Party Disability Access Service appeared first on WDW News Today.

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