Universal Orlando Resort has made changes to its queue accommodations system, and no longer requires guests to sign up for the third-party IBCCES Accessibility Card (IAC).

Universal No Longer Requiring IBCCES Accessibility Card

We confirmed with a Guest Services Team Member in the parks on Monday, September 23, that guests who do not already have the IBCCES card do not have to obtain one to receive accommodations if they are unable to wait in a traditional queue for long periods.

Instead, guests can now visit Guest Services to speak with a Team Member about their situation and request an Attractions Assistance Pass (AAP). If a guest receives the AAP, they will have their queue accommodation for one year before having to renew the pass.

Previously, guests would have to register for an IAC online at least 48 hours before they visit Universal Orlando Resort. They would then be contacted by a Universal Team Member to discuss appropriate accommodations. IBCCES does not require or ask guests to disclose their diagnosis or condition related to the desired accommodation, but guests do have to upload some documentation when applying. In addition, though a guest could obtain an IAC, that did not mean that they would automatically get an AAP.

The IAC card is also available at other theme parks and destinations, like SeaWorld Orlando and Six Flags, and is entirely free. Universal began using the third-party program last summer at both Universal Orlando Resort and Universal Studios Hollywood.

Should you decide to apply for an IAC rather than directly speaking to a Team Member in the parks about your situation, we have a guide on how to understand the IBCCES process and use the card for accommodations at Universal.

Universal Orlando Resort’s Accessibility information can be found on its website, though the page has not been updated to reflect this new change in the program.

Do you have the IBCCES Accessibility Card for accommodations at Universal? Or are you going to instead pursue the Attractions Assistance Pass in the parks now that the IAC is no longer required? Share your thoughts with us in the comments.

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