If one thing holds our entire Disney World trip together, it’s the My Disney Experience app. This single app has almost everything we need, from dining reservations and Lightning Lanes to hotel information and even wait times, so we know which rides to hit. Right now, it seems to be having some issues that we’re struggling with.

When we opened the app this morning, a pop-up appeared showing that it might be a rough day for the Disney World app.

The pop-up on the app said, “Pardon the inconvenience. Merchandise Mobile Checkout is currently unavailable. We’re actively working to resolve the issue. We apologize for any inconvenience.” No merchandise mobile checkout? Oh no! That’s one of our favorite features, and it keeps us from waiting in line too long in stores.

We hopped on Reddit to see if people were having similar problems, and someone mentioned that My Disney Experience is glitching and deleting and recreating all attractions every 30 seconds. So if you’re struggling to find an attraction, it’s not you; it’s the app.

Because this app is such an integral part of the Disney World experience, Disney usually fixes problems quickly, so we expect attractions to be resolved fast. Merchandise checkout might take a bit longer, though.

In many Disney World stores, you can open the mobile checkout and scan items in the app. You can complete checkout, and yes, it includes your discounts, then check with a Cast Member right before you exit. If you’ve ever been stuck in a line at the Emporium at the end of the night, holding onto a Stitch plush and wondering if you’ll ever make it home, you know how important mobile checkout can be.

Truth be told, our number one thing about mobile ordering at Disney is the food! Many quick-service restaurants let you order in the app and choose a pickup time. Talk about saving time in line! It’s super easy to pass the phone around, let your family order, and pick it up when it’s ready. Right now, the mobile ordering feature is still working, and we haven’t found any issues. The most annoying thing right now is that the merchandise mobile checkout pop-up keeps popping up on every new screen we open!

Because the My Disney Experience app is such a huge part of the Disney vacation, Disney has been working on updates. They recently announced they will start adding artificial intelligence (AI) to help people plan trips with personalized recommendations. The news drew mixed responses among guests, and the AI features are set to roll out soon.

We’ll be keeping an eye on the app for a bit to see if they fix the problem so we can continue to use the My Disney Experience app to the fullest, but in the meantime, make sure you keep following Disney Food Blog for more tips and tricks on how to have the best Disney World vacation ever.

5 TIPS WE JUST FOUND OUT ABOUT THE DISNEY WORLD APP