Disney patent applications often provide a glimpse into how the company may address what it sees as operational issues. A patent application published May 20, 2021 addresses something theme park visitors dread: waiting in a standby queue. “Dynamic Management of Virtual Queues” provides a possible solution. The patent application clearly explains why Disney wants to reduce wait times. One drawback of requiring guests to wait in a queue is the psychological and physical toll that a prolonged wait can impose […]

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