New bookings are currently unavailable for private ground transportation to and from the Walt Disney World Resort and other surrounding areas. This Walt Disney Travel Company package add-on will be unavailable until further notice.

Disney has stated that some existing private ground transportation reservations may be impacted due to unforeseen circumstances as well. Guests whose reservations have been affected will receive a phone call from a Disney representative if their reservation has been impacted.

Below are answers to some Frequently Asked Questions guests may have regarding the change.

FAQs

Why was my private ground transportation reservation cancelled?
Due to unforeseen circumstances, we are unable to accommodate some guests’ private ground transportation reservations. We apologize for the inconvenience.

My private ground transportation service was cancelled. How do I get to and from Walt Disney World from the airport?
Guests will be responsible for booking alternative transportation. Options include taxis or rideshare services.

Will affected guests get a refund?
Yes, affected guests will receive a full refund to their original form of payment.